Korkiya FAQ — All your questions answered here

KYC (Know Your Customer) is an identity verification process. Before your first withdrawal, you need to submit a photo of your National ID (NID) or passport. This is mandatory to keep your account secure and prevent fraud. Verification is typically completed within 24–48 hours.

No. Under Korkiya's rules, each person may only hold one account. If multiple accounts are detected, all of them will be closed and any bonuses may be forfeited.

Click the "Forgot password?" link on the login page. A reset link will be sent to your registered email. Click the link to set a new password. If you don't receive the email, check your spam folder or contact support.

Yes. You can request to change your email address or mobile number in Account Settings. However, OTP verification — and in some cases KYC documents — will be required to confirm your identity.

Go to Responsible Gaming settings to request self-exclusion or account closure. Alternatively, contact support directly. Make sure to withdraw any remaining balance before closing your account.

Log in and go to the "Deposit" option. Select mobile banking or bank transfer, enter the amount, and follow the on-screen instructions. Deposits are typically credited to your account within 5–15 minutes.

Deposit limits vary by payment method and account level. The minimum deposit generally starts at BDT 500. For maximum limits, check the deposit page or ask support for details.

Withdrawals from KYC-verified accounts are generally processed within 1–3 business days. Mobile banking transfers tend to go through faster. Once you submit a withdrawal request, the Korkiya team reviews it before sending the funds.

Korkiya generally does not charge fees on deposits. However, payment gateway fees may apply to withdrawals. Check the Cashier section or contact support for full details.

Wait 30 minutes. If it still hasn't arrived, contact Korkiya Support with your transaction reference number and a screenshot. Our team will investigate and resolve the issue promptly.

Bonus funds cannot be withdrawn directly — you must first meet the wagering requirements. However, your own deposited funds can be withdrawn at any time. Full bonus terms and conditions are available on the Promotions page.

After your first deposit following registration, the welcome bonus is automatically credited to your account. Bonus amounts and terms are available on the Promotions page. No code is required to claim the bonus.

A wagering requirement means you must place a certain number of bets using your bonus funds before you can withdraw. For example, a 10x wagering requirement on a BDT 1,000 bonus means you need to wager BDT 10,000 in total. Once the requirement is met, the bonus converts to withdrawable cash.

Yes. Logging in to Korkiya every day earns you a daily login bonus. The bonus amount increases the more consecutive days you log in. Check the Promotions page for all active offers.

When someone registers and makes a deposit using your referral code, you receive a referral bonus. Bonus amounts and terms are available on the Promotions page. You can find your referral code in your account settings.

VIP point collection starts as soon as you register on Korkiya. You earn points every time you play or place a bet, and your VIP level rises gradually. Higher levels unlock bigger bonuses, faster withdrawals, and exclusive rewards.

Korkiya offers 500+ games — Live Casino (Blackjack, Roulette, Baccarat, Poker), slots, crash games, fishing games, and Sports Betting (cricket, football, tennis, badminton). All games are available on mobile.

Live Sports Betting lets you place bets at real-time odds while a match is in progress. Go to the Sports section, select an ongoing match, choose your bet type and amount, then confirm. Odds update continuously throughout the match.

Once a bet is confirmed, it generally cannot be cancelled. However, some games offer a "Cash Out" feature that lets you settle your bet before the match ends — though you'll receive less than the full potential winnings. Availability of this feature varies by game.

If you get disconnected during a Live Casino game, Korkiya's servers automatically save the state of the current round. Once you reconnect, you'll be able to see the result. Any bet already placed remains valid.

Some slots and casino games offer a demo or free play mode where you can practice without using real money. However, free play is not available for live dealer games or Sports Betting. Look for the "Demo" tag in the game lobby.

Download the Android APK or iOS file from the Korkiya download page. Android users can install the APK directly — just enable installation from Unknown Sources. iOS users can download it from the App Store.

Games, bonuses, and payment options are identical on both. However, the app gives you push notifications, faster load times, and a smoother mobile experience overall. You can log in with the same account on either platform.

To install the APK on Android, go to Settings > Security > Unknown Sources and enable it. Make sure you have enough storage space. Delete any old APK files and download a fresh copy. If the issue persists, contact support.

When a new update is available, you'll see a notification when you open the app. You can also visit the Korkiya download page to get the latest version — you can install it over the existing app without losing any data.

Go to the Responsible Gaming section in your account settings to set daily, weekly, or monthly deposit limits. Lowering a limit takes effect immediately, but increasing it requires a 7-day cooling-off period.

Self-exclusion is a tool that lets you close your account for a set period — from 6 months to permanently. While active, you will not be able to log in. It's an effective measure to help prevent problem gambling. Learn more Responsible Gaming on this page.

Ways to reach Korkiya support: Live Chat (fastest, available 24/7) or email at [email protected]. Bengali-speaking support agents are always on hand to help.

Change your password immediately and notify Korkiya Support. Our team will temporarily lock the account and investigate. Keep 2FA enabled and log out any sessions from unrecognized devices.